What is MochaCity.com?
MochaCity.com is a fusion of Urban Culture, Entertainment and Community. It's the site that Urban Culture calls home. We at MochaCity.com strive to bring our members all of the entertainment and community tools needed to network online and offline, for both the purpose of business and social entertainment.


What does it cost to be a member of MochaCity.com?
It costs you nothing to be an active member of MochaCity.com. Networking, chatting, interacting with members and the site is absolutely free. Fee's typically only apply to advertising purchases.


I forgot my password, what do I do?
If you have forgotten your password, please visit the 'Sign In Help' form. Click here to go there now.


How do I report a problem?
To report a problem please visit our member support page by clicking here.


How do I delete my profile?
To remove your MochaCity.com profile you must send a request to our support staff. Start by clicking here. Please note that you will need the following information: Mocha ID, Password and Email Address.


I can't login and I've put in the correct Username & Password.
This issue you are having has to do with your cache settings on your browser. Below is a great link to use that explains how to clear the cache on different browsers. http://www.wikihow.com/Clear-Your-Browser%27s-Cache


CYBERBULLYING
To report cyberbullying activities on MochaCity, here's what you do:

1. Click Member Support (on the top right) and follow the easy prompts
2. Attach all IMs, email messages, and posts that demonstrate the harrassment
3. Please provide us with as much information as possible regarding all those responsible for making threats, hateful comments or posting unauthorized images and information about you
4. Include both your own and the cyberbully's MochaCity profile name
5. Tell us what happened, in detail

We'll review the situation and do our best to get back to you within 48 hours. In the meantime, we welcome you to check out our Online Safety Tips.


How do you get MochaCity to delete an imposter profile?

1. Click Member Support (on the top right) and follow the easy prompts
2. Provide your user name and the imposters url
3. Include a valid email address as we may request more info after reviewing both profiles